Shipping policy
🚚 Shipping Policy – Active Aura Place
At Active Aura Place, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.
🌍 Shipping Time & Delivery
United States
- Standard Shipping: 5–10 business days
International Shipping
- Standard International: 7–15 business days
Please note that shipping times may vary depending on your location and external factors such as customs delays or high demand periods.
💸 Shipping Costs
- Shipping fees are calculated at checkout based on your location.
- We may offer free shipping promotions from time to time.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–3 days for tracking information to update.
⚠️ Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High order volumes
- Postal service issues
- Customs processing (for international orders)
Active Aura Place is not responsible for delays caused by shipping carriers.
🏠 Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
📦 Lost or Stolen Packages
If your package is marked as delivered but not received, please contact the shipping carrier first.
If you still need assistance, reach out to us and we will do our best to help.
📩 Contact Us
If you have any questions about your order or shipping, please contact us at: